Our Review of Minneapolis Airport
Our Review of Minneapolis Airport
At Plan Your Trips, we have analyzed hundreds of airports around the world, gaining a clear understanding of what users expect when visiting an airport. With this know-how, we have created this guide, placing passengers at the forefront of everything, aiming to simplify and enhance the airport experience.
In this guide, our goal is to present information in a manner that is both quick and reliable. Recognizing that passengers often have limited time and may be in a hurry, we strive to ensure that they do not waste time unnecessarily.
Another key focus of our guide is to highlight the strengths of the airport and also the weaknesses, and in some cases, offer recommendations to travelers. In alignment with this approach, we provide users with aggregated information on delays and on-time performance, analyzing both airlines and individual flights.
Other Reviews
Minneapolis-St. Paul International Airport (MSP) receives a mixed but generally positive reputation, with strong official ratings and industry awards but notable criticism from travelers regarding staff behavior, queuing, and terminal design.
Summary of Reviews
- Skytrax and Industry Ratings: MSP is consistently ranked among the best airports in North America. In 2025, it was named the top airport for customer satisfaction in North America by J.D. Power, and it also features in the Skytrax Top 100 World Airports (ranked 71st globally) and as a top regional airport in North America. It has also been recognized for on-time departures and cleanliness.
- Google and Customer Reviews: Despite its awards, many recent Google and Airline Quality reviews highlight significant issues. Common complaints include long queues at immigration and security, rude or unhelpful staff, confusing signage, and poorly managed connections, especially during peak times. Some travelers describe MSP as "ill-designed" and "unfriendly," with frequent reports of staff being dismissive or disrespectful.
Final Rating and Justification
MSP deserves a 7.5/10 based on its industry accolades and traveler feedback. The airport excels in operational metrics, cleanliness, and overall passenger satisfaction according to official studies, earning top honors in North America for customer experience. However, real-world reviews reveal persistent problems with staff attitude, queuing times, and terminal navigation, which detract from the experience for many travelers, especially those connecting or arriving during busy periods. The high official rating is justified by MSP’s modern facilities and efficient operations, but the lower traveler satisfaction in some areas means the experience can be inconsistent.
Pros and Cons of Minneapolis Airport
PROS
Location: Minneapolis St. Paul Int. Airport is located 10 miles (16 km) south of downtown Minneapolis, and 10 miles southwest of downtown Saint Paul, making it conveniently accessible for visitors from both cities. It is well-connected by major highways and public transportation, which includes a light rail network.
Hub: MSP Airport works as a Hub for Delta Air Lines, Bemidji Airlines and Sun Country Airlines, offering extensive connectivity to domestic and international destinations, especially across North America.
Modern and Well-Maintained Facilities: The airport is known for its clean and contemporary amenities. Visitors can access a variety of shops, restaurants, and services, including various lounges and business centers that serve to both leisure and business travelers.
Special Assistance: MSP airport has big and fast elevators, as well as a specialized crew of mobility assistants, which provide excellent accessibility and help throughout the airport.
Ease of Navigation: MSP’s design is user-friendly, making it easy to navigate between terminals and gates. Clear signs and helpful staff are available for a great experience.
CONS
Seasonal Weather Delays: MSP might experience weather-related delays, particularly during the winter months when snow and ice can disrupt aircraft schedules and ground operations.
Crowding During Peak Times: MSP airport may get congested during peak travel periods, resulting in higher wait times at security, check-in, and baggage claim.
Lack of 24/7 Services: While MSP provides a wide range of services and amenities, some are not available at all times. This might be challenging for passengers on particularly early or late flights, who may have limited food and retail alternatives during off-hours.
Limited Resting Spaces: MSP offers few designated resting areas for passengers who want to rest or work in a peaceful setting. The absence of quiet zones may be a disadvantage for those looking for a more pleasant airport experience.
Mini-Guide of the Airport (2' Guide)
There are two terminals: MSP operates on two terminals: Terminal 1-Lindbergh and Terminal 2-Humphrey. Before you arrive, be sure which terminal your flight will leave from. If you need to travel between terminals, there is a free shuttle service accessible outside the secure area.
Transportation to and from Minneapolis: MSP is well-connected to Minneapolis and Saint Paul via a variety of transportation alternatives. You can utilize the Metro Blue Line light rail, public buses, taxis, or ride-sharing services. The light rail provides an expedient method to go to downtown Minneapolis or the Mall of America.
Check-in Areas:
- Terminal 1: Terminal 1(Lindbergh Terminal) check-in area is located in second level along with departure level.
- Terminal 2: Terminal 2 (Humphrey Terminal) check-in area is located in first level along with arrivals, ticketing, baggage claim and passenger drop-off area.
Dinning and Shopping: MSP airport terminals provide a wide selection of food and retail choices, including multiple restaurants, bars, and stores.
Family-Friendly Amenities: MSP is a family-friendly airport that has children’s play spaces, nursing rooms, and family toilets in each terminal. There are also some peaceful dining spots for families.
Lounges: MSP has many lounges, including Delta Sky Clubs, PGA MSP and the Escape Lounge in the terminals. These lounges provide food, refreshments, comfy seats, and a peaceful environment to unwind before your journey.
Additional Tips:
- Utilize the MSP app for real-time updates on flight status, gate information, and amenities.
- Arrive early to accommodate for possible security lines and to explore all the dining and shopping options.
How we calculate On Time Performance
On various pages of our website, you will encounter a metric widely utilized in aviation and other forms of transportation known as OTP (On Time Performance). We believe that providing this metric assists passengers in planning their trips and exploring alternatives before purchasing their flight tickets.
We calculate the On Time Performance for all flights and airlines, when we have enough data to do so. In certain instances, it may not be feasible to accurately compute the On-Time Performance for a specific flight or airline due to inadequate or non-representative data, which could result in misleading conclusions.
Our calculation of On Time Performance and delay information solely relies on arrival times. This approach is chosen over calculating departure delays, as we consider arrival punctuality to be of primary concern to passengers.
The On Time Performance displayed on our website is calculated as follows:
- On Time: Flights that arrive within 15 minutes of their scheduled arrival time, or earlier. In the absence of data for a specific flight, we assume the flight arrives on time, to avoid penalizing airlines for data unavailability.
- Moderate Delay: Flights that arrive with a delay of 15 to 30 minutes.
- Significant Delay: Flights that arrive with a delay of 30 to 60 minutes.
- Major Delay: Flights that arrive with a delay exceeding 60 minutes.
- Average Delay: The average delay is calculated by considering flights that arrive early as having a delay of 0 minutes. Early arrivals do not contribute to reducing the average delay calculation
Some Stats
Annual Passengers Evolution
Airlines with more flight operations (last 3 months)
70% (Total flights analyzed: 28798)
8% (Total flights analyzed: 3200)
5% (Total flights analyzed: 1860)
4% (Total flights analyzed: 1802)
4% (Total flights analyzed: 1541)
Airlines with best on-time performance at Minneapolis Airport (last 3 months)
Considering all airlines:
90% (Total flights analyzed: 233)
89% (Total flights analyzed: 235)
88% (Total flights analyzed: 24)
87% (Total flights analyzed: 79)
85% (Total flights analyzed: 28798)
83% (Total flights analyzed: 335)
81% (Total flights analyzed: 69)
Considering only airlines with more than 10 flights/week:
90% (Total flights analyzed: 233)
89% (Total flights analyzed: 235)
85% (Total flights analyzed: 28798)
83% (Total flights analyzed: 335)
78% (Total flights analyzed: 1802)
76% (Total flights analyzed: 1860)
76% (Total flights analyzed: 258)
76% (Total flights analyzed: 1541)
72% (Total flights analyzed: 3200)
Routes with more flights from Minneapolis Airport (last month)